Woof By CC Privacy Policy Effective Date: January 2025 Owner: Woof By CC LLC Location: Scottsdale, Arizona Woof By CC LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, communicate with us, or receive pet-care services. By using our services, you agree to the terms outlined below. 1. Information We Collect We may collect the following types of information: Personal Information Name Phone number Email address Home address and access instructions Emergency contacts Pet information (health needs, routines, behaviors) Payment Information We do not store full payment details. Payments are processed securely through third-party providers such as Stripe or similar platforms. Website Data When visiting our site, we may collect non-identifying information such as: Browser type Device type Pages viewed General location (city-level) Cookies or analytics data This helps us improve our website experience. 2. How We Use Your Information We use your information to: Provide pet-sitting, walking, and in-home care services Communicate about bookings, schedules, and updates regarding your pets Send confirmations, reminders, and service-related messages Maintain internal records and client profiles Improve our website, services, and customer experience Comply with legal, safety, or regulatory requirements We do not sell or share your personal information with third-party marketers. 3. Text Messaging & Communication By contacting us, booking services, or completing an intake form, you consent to receiving text messages related to: Scheduling Pet updates Consult confirmations Service reminders Invoices and billing notifications You may opt out at any time by replying STOP. If you reply HELP, you will receive additional support or instructions. Message and data rates may apply. 4. How We Share Information We only share your information with: Independent contractors who provide pet care under Woof By CC (only the details required to complete your visits) Third-party platforms used for scheduling, communication, and payment processing Legal authorities if required for safety or compliance We never sell your data. 5. Data Security We take reasonable measures to protect your information, including secure storage systems, limited access to client data, and encrypted platforms for scheduling and payments. However, no method of transmission is completely secure, and we cannot guarantee absolute protection. 6. Your Rights You may request to: Update or correct your information Access the personal data we have on file Delete your client profile (unless required for legal or accounting purposes) To make a request, please contact us at: woofbycc@woofbycc.com 7. Children’s Privacy We do not knowingly collect information from individuals under the age of 18. 8. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. 9. Contact Information If you have questions about this policy or how your information is used, contact: Woof By CC LLC Scottsdale, Arizona Email: woofbycc@woofbycc.com Website: https://woofbycc.com